Refund & Return Policy

Last Updated: Janurary 2026

At 101 Karaoke, we want every customer to feel confident when purchasing from us. Because our karaoke systems are customized, tested, and configured prior to shipment, we apply a structured and transparent return policy that balances customer protection with product integrity.

1. Return Eligibility & Return Window

A. Change-of-Mind Returns (Limited Eligibility)

We accept change-of-mind returns for eligible physical products within 14 days of delivery, subject to the conditions below.

To qualify:

  • The item must be unused, uninstalled, and unactivated

  • The product must be returned in original packaging

  • All accessories, microphones, cables, remotes, and documentation must be included

  • Proof of purchase is required

Important:

  • Customers are responsible for return shipping costs

  • A 10% restocking fee may apply due to testing and configuration costs

  • Returns that do not meet these conditions may be refused

B. Defective, Damaged, or Incorrect Items

You may request a repair, replacement, or refund if:

  • The item arrives defective or damaged

  • Parts are missing

  • You received the wrong product

In these cases:

  • Contact us within 30 days of delivery

  • Provide your order number and photos or a short video showing the issue

  • If the issue is confirmed as our responsibility, we cover all return and replacement shipping costs

2. Condition Requirements

To qualify for any return, repair, or replacement:

  • Products must be returned in original condition

  • All original packaging and accessories must be included

  • Proof of purchase is required

Our support team will review the request and provide authorization and instructions before any return is sent.

3. Return Shipping Costs

  • Our error (defective, damaged, or incorrect item):
    We cover all return and replacement shipping costs.

  • Change-of-mind returns:
    Customer is responsible for return shipping.

Returns that do not meet eligibility requirements may be refused or returned to the sender.

4. Refunds (Conditional)

Refunds are not automatic and are issued only in the following circumstances:

  • The product cannot be repaired or replaced, or

  • A verified issue persists after troubleshooting and replacement attempts

Refund process:

  • Returned items are inspected upon receipt

  • Approved refunds are issued to the original payment method

  • Processing time: 3–7 business days (additional time may be required by banks or card issuers)

5. Exchanges

If the wrong item was shipped or parts were missing, please contact us at
info@101-karaoke.com

We will arrange an exchange or replacement at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Digital subscriptions or downloadable content

  • Gift cards

  • Clearance or final-sale items

  • Items damaged due to misuse or incorrect installation

  • Customized configurations after activation

  • Items returned without prior authorization

7. European Union (EU) Customers

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery in accordance with EU consumer protection laws.

Conditions:

  • Items must be unused and in original packaging

  • Customer is responsible for return shipping unless the item is defective

8. How to Request a Return or Replacement

Please contact us before sending any item back:

Email: info@101-karaoke.com
Phone: +1 917-916-5753
Business Hours: Monday–Friday, 9 AM – 5 PM EST

Approved returns should be sent to:

101 Karaoke
333 Bergen Blvd Apt #402
Fairview, NJ 07022
United States

9. Processing Time

Once a return is received and approved:

  • Replacements, repairs, or refunds are processed within 3–5 business days

10. Contact Information

Company Name: 101 Karaoke
Address: 333 Bergen Blvd Apt #402, Fairview, NJ 07022, United States
Email: info@101-karaoke.com
Phone: +1 917-916-5753
Business Hours: Monday–Friday, 9 AM – 5 PM EST