Where is your office located?
We do not have a home office but we are based in the New York/New Jersey area. All troubleshooting will be through audio/video calls.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer 100% return in trade in value to prevent abuse. If the product is defective or damaged you can return the system to us and we will replace it with a new system. You must ship it back at your own expense.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are always happy to help Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
What is the password for the InAndOn karaoke system?
Can I connect the karaoke systems to the TV?
Yes, all of our systems include HDMI cables and allow for HDMI connections to the TV. This connection will help display the videos and lyrics to your TV for the audience to see.
Does the touch screen karaoke system need external speakers?
It is highly recommended to use external speakers for our karaoke machines. The audio can be played through the TV speakers but is not ideal. Also soundbars will cause a delay for karaoke so we highly advise against it.
Do I have to download the songs beforehand to use it? Can I play songs without Wi-Fi?
Songs are installed into the hard disk. There are many songs pre-loaded in the system already but for the newer songs you would have to install it for it to be on your machine. Once the song is downloaded, you do not need Wi-Fi to play it again.
What is the difference between 2T, 4T, 6T, and 8T? Can I add an extra hard disk by myself for extra storage?
2T contains about 60k songs, 4T around 90k songs, 6T around 120k songs 8T around 160k songs. You can't add your own hard disk to upgrade the storage size.
Why does only one of my two mics work? How do I fix this issue?
Make sure the mics are on different channels. Channel A and Channel B.
Hold the power button on the mics for 15 seconds and it should change the channel.
How many languages does our system support?
The karaoke machine can support 12 different languages (English, Traditional Chinese, Simplified Chinese, Filipino, Japanese, Korean, French, Vietnamese, Russian, Malaysian, Indonesian, and Thai.
Here is a visual breakdown on how many songs we have per language.
Can I delete certain songs to get extra space on the hard disk?
Yes, you can delete songs to add more space to your hard disk.
I have a high quality soundbar connected to my home entertainment system. Can I connect the karaoke machine to my TV using the soundbar for audio?
We do not recommend using the soundbar for karaoke as the optical/HDMI connection causes a delay in audio. We recommend using speakers that have traditional wiring like RCA cables for the best results. We offer karaoke bundles so you don't have to worry about picking the right speakers.
Once I purchase my karaoke machine, will I have access to free cloud database?
Yes, there is full access to the cloud database at no extra cost. New songs are added onto the sound cloud database on a monthly basis.
Can I add my own songs to the karaoke machine?
Yes, you can easily add any songs to your karaoke machine using a USB. To customize your own karaoke videos, I suggest using the Youka app. (We are not affiliated with Youka).
Can I change the key to a song?
Yes, you can select which key you want to sing a song at.
How do I install my wireless microphones?
Your wireless microphones will be automatically be set to connect to your system at arrival, so you do not need to change the frequency of the mics.
For the microphones that come with the mic receiver, press "Set" twice to connect the microphone to the receiver.
Can I record myself and share it with my friends?
Yes we have a record feature and you can download it onto your USB or share it on WeChat.
What is the quality of the music tracks?
This is all dependent on the age of the video. Older videos are at 480p and newer ones can go up to 1080p HD.
Can I use the TV speaker using HDMI or soundbar?
We suggest buying our speakers or using Bose S1 Pro with our machines. Using a soundbar could create a delay with the microphone audio.
Can I connect to the speaker using Bluetooth?
No our system does not support Bluetooth. All connections are wired except the microphones (wireless).
Is there a full song list avaiable?
Yes our full song list is located here!
How do I select songs for my karaoke machine?
Why are my songs not up to date?
Please text a picture of the version number to (917) 916-5753 and we can get your system updated.
How do I favorite songs so I don't have to keep looking for them after each session?
What are some features for the 15.6 Touch Screen Karaoke Machine?
I'm having trouble setting up my Ultimate Touch Screen Karaoke bundle, are there instructions?
Yes see product installation video below:
My mixer is in Chinese! How can I change it to English?
Am I able to add Youtube songs into the playlist?
Yes, this feature is only available in our ultimate bundle and 22" inch models. You can add youtube songs into the playlist through our software.
Help! My whole interface is in Chinese.. How can I change it to English?
How do I change the language on my YouTube app?
I don't want to see any non-English songs in my machine. How do I get rid of them? Blacklisting Chinese songs.