Refund policy

Last Updated: January 2026

At 101 Karaoke, we want every customer to feel confident when purchasing from us. Because our karaoke systems are customized, tested, and configured prior to shipment, we apply a structured and transparent return policy that balances customer protection with product integrity.

1. Return Eligibility & Return Window

A. Change-of-Mind Returns (Limited Eligibility)

We accept change-of-mind returns for eligible physical products within 14 days of delivery, subject to the conditions below.

To qualify:

  • Customers are responsible for return shipping costs.
  • A 10% restocking fee applies due to testing and configuration costs.
  • Approved change-of-mind returns will be refunded to the original payment method (minus the restocking fee) following a warehouse inspection.
  • Returns that do not meet original condition requirements (unused, uninstalled, unactivated) may be refused.

B. Defective, Damaged, or Incorrect Items

You may request a repair, replacement, or refund if:

  • The item arrives defective or damaged
  • Parts are missing
  • You received the wrong product

In these cases:

  • Contact us within 14 days of delivery
  • Provide your order number and photos or a short video showing the issue
  • If the issue is confirmed as our responsibility, we cover all return and replacement shipping costs

2. Condition Requirements

To qualify for any return, repair, or replacement:

  • Products must be returned in original condition
  • All original packaging and accessories must be included
  • Proof of purchase is required

Our support team will review the request and provide authorization and instructions before any return is sent.

3. Return Shipping Costs

  • Our error (defective, damaged, or incorrect item):

We cover all return and replacement shipping costs.

  • Change-of-mind returns:

Customer is responsible for return shipping.

Returns that do not meet eligibility requirements may be refused or returned to the sender.

4. Refunds (Conditional)

Apart from approved change-of-mind returns (as outlined in Section 1A), refunds for performance or technical issues are not automatic. For potential defects, refunds are issued only in the following circumstances:

  • The product cannot be repaired or replaced, or
  • A verified issue persists after troubleshooting and replacement attempts.

Refund process:

  • Returned items are inspected upon receipt
  • Approved refunds are issued to the original payment method
  • Processing time: 3–7 business days (additional time may be required by banks or card issuers)

5. Exchanges

If the wrong item was shipped or parts were missing, please contact us at
info@101-karaoke.com

We will arrange an exchange or replacement at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Digital subscriptions or downloadable content
  • Gift cards
  • Clearance or final-sale items
  • Items damaged due to misuse or incorrect installation
  • Customized configurations after activation
  • Items returned without prior authorization

7. How to Request a Return or Replacement

Please contact us before sending any item back:

Email: info@101-karaoke.com
Phone: +1 917-916-5753
Business Hours: Monday–Friday, 9 AM – 5 PM EST

Approved returns should be sent to:

101 Karaoke
333 Bergen Blvd #402
Fairview, New Jersey 07022
United States

9. Processing Time

Once a return is received and approved:

  • Replacements, repairs, or refunds are processed within 3–5 business days

10. Contact Information

Company Name: 101 Karaoke
Address: 333 Bergen Blvd #402, Fairview, NJ 07022, United States
Email: info@101-karaoke.com
Phone: +1 917-916-5753
Business Hours: Monday–Friday, 9 AM – 5 PM EST