Refund Policy

Last Updated: October 2025

At 101 Karaoke, customer satisfaction is important to us.
We carefully inspect every product before shipping to ensure quality and performance.
Because our systems are customized and tested prior to dispatch, we operate under a limited replacement policy rather than general returns.

1. General Policy

We have a no-return policy, except in cases where:

  • The product arrives defective, damaged, or missing parts; or

  • You receive the wrong item.

In these situations, we will provide a replacement or repair at no extra cost to you.

If you wish to report a defect or incorrect shipment, please contact us within 7 days of delivery with your order details and photos showing the issue.

2. Eligibility for Replacement or Repair

To be eligible for a replacement or repair:

  • The item must be in the same condition that you received it — unused, with original packaging and all accessories included.

  • You must provide proof of purchase (receipt, order confirmation email, or invoice).

  • The issue must be reported within 7 days of delivery.

If your product meets the criteria above, our support team will guide you through the return or replacement process.

3. Return Shipping Costs

  • If the issue was caused by us (e.g., wrong item shipped, missing part, or defective on arrival), we will cover all shipping costs related to the replacement or repair.

  • If you are returning the product for any other reason (for example, you changed your mind), the customer is responsible for return shipping costs.

4. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

  • Items that are not defective or damaged

  • Items returned without prior approval

  • Sale or clearance items

  • Gift cards or personalized products

  • Items damaged due to misuse or improper installation

5. Refunds (If Applicable)

Refunds are only provided in exceptional cases, such as:

  • The item cannot be repaired or replaced, or

  • The replacement stock is unavailable.

Once the returned product is received and inspected, approved refunds will be issued to the original payment method within 3–5 business days.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.

6. Return Address

All approved returns or replacements should be sent to:

101 Karaoke
333 Bergen Blvd Apt #402
Fairview, New Jersey 07022
United States

Before shipping any item back, please contact us first for authorization and shipping instructions.

7. Damaged or Defective Items

Please inspect your order immediately upon delivery.
If an item is defective, damaged, or incorrect, contact us within 7 days of receiving it at mchien92@gmail.com or +1 917-916-5753, and include clear photos or videos showing the issue.
We’ll evaluate the situation and arrange a replacement or repair promptly.

8. European Union (EU) Orders

For customers located in the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.
Returned items must be unused and in original packaging.
Customers are responsible for return shipping costs unless the product arrived defective or incorrect.

9. Processing Time

Once your returned item is received and inspected, we will process your replacement, repair, or refund request within 3–5 business days.

10. Contact Information

If you have any questions about this policy or your specific order, please contact us:

Company Name: 101 Karaoke
Address: 333 Bergen Blvd Apt #402, Fairview, New Jersey 07022, United States
Email: mchien92@gmail.com
Phone: +1 917-916-5753
Business Hours: Monday – Friday, 9 AM – 5 PM EST