FAQ
Welcome to the 101 Karaoke FAQ section. We’ve compiled clear answers to common questions to provide a smooth and transparent shopping experience. If you need further help, our support team is always available to assist.
1. How long does delivery take?
● Handling time: 4 days
● Shipping time: typically 2–3 weeks (up to 1 month depending on shipping option)
● All shipments include tracking numbers sent to your email
For complete details, please visit our Shipping Policy page: https://101-karaoke.com/pages/shipping-policy
2. Do you provide free shipping?
Yes, shipping is included for all products within the United States.
3. Where is your business located?
101 Karaoke is based in the United States and ships from:
101 Karaoke
333 Bergen Blvd Apt #402
Fairview, New Jersey 07022
United States
4. What if my order arrives damaged, defective, or missing parts?
We will replace or repair the item at no cost.
Please contact us within 7 days of delivery with photos and your order details.
For full instructions, see our Return & Replacement Policy: https://101-karaoke.com/pages/refund-policy
5. Can I cancel an order after placing it?
Yes. Orders can be canceled within 24 hours, before they enter production or handling.
Please contact our support team immediately.
6. What is your return policy?
We operate under a limited replacement policy due to product customization and testing.
Returns are accepted only for defective, damaged, or incorrect items.
Full details are available here: https://101-karaoke.com/pages/refund-policy
7. When will I receive my refund?
If a refund is approved (such as when a replacement is unavailable),
we process it within 3–5 business days after receiving and inspecting the returned item.
Your bank may require additional time to finalize the transaction.
8. Do your products come with a warranty?
Yes. All systems include a 1-year warranty for manufacturing defects.
9. How can I contact customer support?
You can reach us through our Contact Page or by emailing and calling us using the information below:
Email: info@101-karaoke.com
Phone: +1 917-916-5753
10. Do you ship internationally?
At the moment, we ship only within the United States.
11. Do you have a physical store?
We operate exclusively online to offer competitive pricing and direct support.
12. Can I place bulk or wholesale orders?
Yes. Please contact us for pricing and assistance with bulk or commercial orders.
13. How do I exchange a product?
Exchanges are handled through our replacement process.
If your product is defective, damaged, or incorrect, follow the steps in our Return Policy: https://101-karaoke.com/pages/refund-policy
14. How can I track my order?
Tracking information will be emailed to you once your order is shipped.
Contact Information
101 Karaoke
333 Bergen Blvd Apt #402, Fairview, New Jersey 07022, United States
Email: info@101-karaoke.com
Phone: +1 917-916-5753
Business Hours: Monday–Friday, 9 AM – 5 PM (EST)
Response Time: We aim to respond within 1–2 business days.