FAQ
Last Updated: January 2026
Welcome to the 101 Karaoke FAQ section. We’ve provided clear and transparent answers to common questions to help customers make informed decisions. If you need further assistance, our support team is available during business hours.
1. How long does delivery take?
Delivery time depends on the selected shipping method.
Order Processing / Handling Time:
• 1–2 business days (may extend up to 3 business days during high-volume periods)
Estimated Shipping Time:
• Sea Shipping: 20-30 days
• Air Express Shipping: 10-20 days
• Redline / Priority Shipping: 5–7 business days
All delivery timelines are estimates, not guarantees.
Tracking details are provided once the order ships.
For full details, please review our Shipping Policy:
https://101-karaoke.com/pages/shipping-policy
2. Do you provide free shipping?
Standard shipping (sea freight) is included for all orders within the United States, unless otherwise stated at checkout.
Optional expedited shipping services, if available, will be clearly priced before payment.
3. Where is your business located?
101 Karaoke is a U.S.-based business operating online.
Business Address:
101 Karaoke
333 Bergen Blvd #402
Fairview, New Jersey 07022
United States
4. What if my order arrives damaged, defective, or missing parts?
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery with photos and your order details.
We will evaluate the issue and provide a repair or replacement, in accordance with our policy.
Full details are available here:
https://101-karaoke.com/pages/refund-return-policy
5. Can I cancel an order after placing it?
Yes. Orders may be canceled within 24 hours of purchase, provided the order has not yet entered processing or shipment.
Please contact us as soon as possible to request cancellation.
6. What is your return policy?
We offer a 14-day return window from the date of delivery, subject to the conditions below.
Change-of-mind returns are accepted for eligible items if they are:
- Unused, uninstalled, and unactivated
- In original packaging with all accessories and documentation
- Accompanied by proof of purchase
Please note:
- Customers are responsible for return shipping
- A 10% restocking fee may apply
- Returns that do not meet these conditions may be declined
For defective, damaged, or incorrect items, you may request a repair, replacement, or refund within 14 days. If confirmed, we will cover all return shipping costs.
All returns must be reviewed and approved by our support team before being sent back.
For full details, please review our policy here:
https://101-karaoke.com/pages/refund-return-policy
7. When will I receive my refund?
If a refund is approved (for example, when a replacement is unavailable), it will be processed within 3–5 business days after inspection.
Please note that banks and payment providers may require additional time to post the refund.
8. Do your products come with a warranty?
Yes. All karaoke systems include a 1-year limited warranty covering manufacturing defects, subject to warranty terms and conditions.
9. How can I contact customer support?
You can contact our support team using the details below:
📧 Email: info@101-karaoke.com
📞 Phone: +1 917-916-5753
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
Response Time: Within 1–2 business days
10. Do you ship internationally?
No. At this time, we ship only within the United States.
11. Do you have a physical store?
No. 101 Karaoke operates exclusively online to provide direct support and streamlined fulfillment.
12. Do you offer bulk or wholesale orders?
Yes. We support bulk and commercial orders.
Please contact us to discuss availability, pricing, and lead times.
13. How do exchanges work?
Exchanges are handled through our replacement process.
If your product is defective, damaged, or incorrect, please follow the steps outlined in our Return & Replacement Policy:
https://101-karaoke.com/pages/refund-return-policy
14. How can I track my order?
Once your order ships, tracking information will be sent to your email.
Tracking availability may vary based on the shipping method selected.
Contact Information
101 Karaoke
333 Bergen Blvd #402
Fairview, New Jersey 07022
United States
📧 Email: info@101-karaoke.com
📞 Phone: +1 917-916-5753
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Response Time: 1–2 business days