Refund Policy

Last Updated: October 2025

At 101 Karaoke, product quality and customer satisfaction are extremely important to us.
Every karaoke system is custom-configured, updated, and tested before shipping. Because of this, we operate under a limited replacement policy instead of general returns.

Our goal is to be fully transparent and ensure customers understand their rights before purchasing.

1. When Returns Are Accepted

We accept returns only in the following situations:

  • The product arrives defective, damaged, or missing parts

  • You receive the wrong item

In these cases, we will provide a replacement or repair at no extra cost, including shipping.

2. Reporting Window

To ensure quick resolution, please report any issue within 14 days of delivery with:

  • Order number

  • Photos or videos clearly showing the problem

We extended this window to give customers more time and clarity.

3. Why General Returns Are Not Accepted

Our karaoke systems are:

  • Custom-configured

  • Loaded with licensed content

  • Updated and tested individually

Once opened and activated, they cannot be restocked or resold as new.
For this reason, change-of-mind returns are not available.

This policy is clearly displayed on product pages and throughout checkout for full transparency.

4. Warranty Coverage

All products include a 1-year manufacturer warranty covering:

  • Hardware defects

  • System malfunction

  • Component failures

Warranty claims receive free repair or replacement depending on the issue.

5. Replacement Eligibility

To qualify:

  • The item must be returned in the same condition received

  • All accessories, packaging, and components must be included

  • Proof of purchase is required

Our team will provide return instructions upon approval.

6. Shipping Costs

  • If the issue is caused by us → We cover all shipping costs

  • If the customer sends back a non-defective item without approval → Return shipping is the customer’s responsibility

7. Non-Returnable Items

  • Change-of-mind returns

  • Used/opened non-defective items

  • Sale items

  • Gift cards

  • Damage caused by misuse or improper installation

8. EU 14-Day Right of Withdrawal

For EU customers, orders can be canceled within 14 days of delivery for any reason.
Returned items must be unused and in original packaging. Return shipping is the customer’s responsibility unless the item arrived defective.

9. Return Address

101 Karaoke
333 Bergen Blvd Apt #402
Fairview, New Jersey 07022
United States

10. Processing Time

Once we receive your returned item, approval and processing take 3–5 business days.

11. Contact Us

Email: mchien92@gmail.com
Phone: +1 917-916-5753
Business Hours: Mon–Fri, 9 AM–5 PM EST